Shipping policy
SHIPPING POLICY
At Menherbs, we aim to provide a smooth and reliable delivery experience for customers across Pakistan.
FREE DELIVERY
Menherbs offers Free Delivery All Over Pakistan on eligible orders.
No standard delivery charges will be added where free delivery is applicable.
ORDER PROCESSING
Orders are normally processed within 1–2 working days after order confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
DELIVERY TIME
Estimated delivery times are:
• Major Cities: 2–5 working days
• Other Cities & Remote Areas: 3–7 working days
Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, high order volumes, or other circumstances outside our control.
CASH ON DELIVERY
Cash on Delivery (COD) is available for eligible orders and serviceable locations across Pakistan.
Please ensure that someone is available at the provided address to receive the parcel and make payment where required.
ORDER CONFIRMATION
After placing an order, Menherbs may contact the customer using the phone number or contact details provided at checkout for order confirmation.
Orders may be held or cancelled if we are unable to verify the order details where verification is required.
DELIVERY INFORMATION
Customers are responsible for providing accurate and complete delivery information, including:
• Full Name
• Active Mobile Number
• Complete Delivery Address
• City
• Nearby Landmark, where required
Menherbs will not be responsible for delivery delays caused by incorrect or incomplete information provided by the customer.
FAILED DELIVERY
A parcel may be returned to us if:
• The customer is unavailable
• The provided phone number is unreachable
• The delivery address is incorrect or incomplete
• The customer refuses to receive the parcel
• The courier is unable to complete delivery after reasonable attempts
If an order needs to be dispatched again after a failed delivery, additional shipping charges may apply.
DAMAGED OR INCORRECT ORDER
We take care when packing every Menherbs order.
If you receive a damaged parcel or an incorrect product, please contact our customer support team as soon as possible after receiving your order.
Please provide:
• Order Number
• Clear photos or video of the parcel
• Photos of the received product
• A brief explanation of the issue
Our team will review the case and provide assistance accordingly.
DELIVERY DELAYS
While we aim to deliver every order within the estimated timeframe, delays may occasionally occur.
Courier operations, weather conditions, public holidays, remote-area delivery schedules, or unusually high order volumes may affect delivery times.
SERVICEABLE AREAS
Menherbs delivers to serviceable locations across Pakistan.
Certain remote or restricted locations may require additional delivery time or may not be covered by our courier partners.
CONTACT US
For questions regarding your order, shipping status, or delivery, please contact Menherbs through the contact details available on our website.
Menherbs™
Quality Products. Simple Ordering. Delivered Across Pakistan.